Frequently Asked Questions

The best way is the booking form: choose a Home Care Professional or a Home Cooking Professional, pick the date and time that suit you, and describe what you need. It takes about two minutes and gives us everything we need to confirm your booking quickly.

If you would rather send us a message, you can also book by WhatsApp or by email at contact@helpingyoultd.com. Just tell us what you need and when, and we will take it from there.

We then contact you by WhatsApp or email to confirm the details. You will also receive an email straight away confirming that your request reached us.

No. Sending a booking request costs nothing and commits you to nothing. Nothing is confirmed until we have spoken with you and agreed the details together.

Once the details are agreed and we confirm your booking, a deposit of 50% is due straight away, and the date is held for you once it reaches us. The balance is due on the day the work is done. We accept bank transfer (Juice or internet banking are fine), and we issue a receipt for every job.

The Standard package covers the everyday essentials: dusting, sweeping, mopping, the toilet and bathroom, kitchen surfaces, all mirrors and rearranging the sofa.

The Complete Care package includes everything in Standard and goes further: beds made, dishes washed, inside the microwave and oven, the balcony (sweeping and mopping only), polishing furniture, and emptying and washing the bins.

You can see the full list of what each one includes on our cleaning packages page.

Yes to both. Add-ons such as cleaning inside the refrigerator, rearranging a wardrobe, accessible windows, laundry or ironing can be added to either package.

You can also book add-ons on their own, without a package, if that is all you need.

We work with your own products and equipment. Most of our customers prefer it that way: you know exactly what is used in your home, on your surfaces and around your children and pets, and you keep the brands and scents you like.

So before our visit, please have the basics ready: a broom, mop and bucket, cloths or sponges, and your usual cleaning products. If you are not sure what will be needed for the package you have chosen, just ask when we confirm your booking and we will tell you exactly.

Yes. Bookings can be cancelled or rescheduled free of charge up to 48 hours before the agreed time, and your deposit is refunded in full.

Less than 48 hours beforehand, we may charge 50% of the agreed price (in practice the deposit already paid), because a slot given up at short notice can rarely be offered to another customer.

Plans change. Just let us know by WhatsApp or email as early as you can. If something genuinely out of your hands has happened, talk to us: we would much rather move your visit than charge you for one that did not happen.

One of our Home Care Professionals if you booked cleaning, or one of our Home Cooking Professionals if you booked cooking. We choose who comes, and if you ask for someone you already know, we will do our best to send them, depending on their availability.

In your own kitchen. Our Home Cooking Professionals prepare fresh meals in your home, from a single meal to a whole week's cooking, tailored to your household's tastes and any dietary needs.

Tell us about your preferences in the booking form or when we confirm with you.

After a visit you will be given a personal link or QR code to rate the person who served you. It takes less than a minute.

Your review goes straight to Helping YOU Ltd. It helps us keep our standards high and reward good work. We will never publish your review, your name or anything that identifies you without your permission.

Every home is different (the size, the package you choose and any add-ons all make a difference), so we prepare a price for your specific needs rather than quoting a figure that turns out to be wrong.

Request a free quote and we will come back to you with a clear price. There is no obligation.