Terms & Conditions

1. About these terms

These terms apply to the services of Helping YOU Ltd (Business Registration Number C26236495), a company registered in the Republic of Mauritius, and to your use of the website helpingyoultd.com.

Sections 3 to 9 are our service terms. They are word for word the Terms & Conditions we send you, in English or French, with every invoice, so that you have them in a form you can keep, as required by section 14D of the Electronic Transactions Act. That copy is your contract with us.

2. Booking through this website

The prices, packages and availability shown on this website are an invitation to make an offer, not a binding offer by us (section 14A of the Electronic Transactions Act). When you send a booking request through the form, you receive an automatic acknowledgement: it only tells you that your message arrived, and it is not an acceptance.

Our booking form asks you to review your details before you send them. If you still spot a mistake in what you sent (the wrong date, the wrong service, a typing error), tell us as soon as you notice and we will correct it. We will not hold you to an obvious input error, and section 14C of the Electronic Transactions Act protects your right to withdraw the part of a message that contained one.

3. Your booking

• A booking request is free and commits you to nothing. Your booking is confirmed when we confirm it to you, by WhatsApp or email.
• The deposit is then due straight away, and your date is held once it reaches us. Your receipt confirms it.
• We work Monday to Friday from 8am to 5pm, and Saturday from 8am to 3pm. We are closed on Sundays and public holidays.
• For visits of 5 hours or more, your Home Care or Home Cooking Professional takes a lunch break of up to 45 minutes, within the booked hours.
• We choose who comes. Ask for someone you already know and we will do our best to send them, depending on their availability.
• We may decline a request, for example if no one is available on your date or we cannot reach your home. You then owe us nothing.

4. Prices and payment

• Prices are in Mauritian rupees and cover only the work on your quote or invoice. Quotes are free, without obligation, and valid for 30 days.
• A quote is based on what you tell us. If the work turns out to be very different, we agree any new price with you before we start, never afterwards. Items charged per piece, such as ironing, are counted on the day.
• A 50% deposit confirms the booking, and the balance is due on the day the work is done. Your invoice shows what to pay and by when.
• Regular services are paid visit by visit, like any other booking: a 50% deposit before each visit, by the date on its invoice, and the balance on the day the visit is done.
• Pay by bank transfer (Juice or internet banking are fine), quoting the invoice number. You receive a receipt for every payment.
• If a payment is late, we will contact you first, and we may hold further bookings until it is settled.

5. Changing or cancelling

• 48 hours or more before the start time: you can cancel or move your booking free of charge, and your deposit is refunded in full. Tell us by WhatsApp or email.
• Less than 48 hours before: we may charge 50% of the price, normally the deposit already paid. The same applies if nobody is home, or we are unable to get in or carry out the work for reasons beyond our control.
• Illness, an emergency or a cyclone warning? Talk to us: we would rather move your visit than charge you.
• If we have to cancel or postpone, we tell you as soon as we can and offer you the earliest new date, and you owe nothing for that visit.
• Refunds are made by bank transfer within 72 hours, with a refund note.

6. What we need from you

• Accurate information about your home and your needs, and safe access at the agreed time.
• Cleaning. Your own products and equipment, ready before we arrive: broom, mop and bucket, cloths or sponges, and your usual products.
• Cooking. The ingredients, spices and oil, your cookware, gas or electricity, and dishwashing liquid. Grocery shopping and table service are not included. We can place the food in your containers. Once our visit ends, storing it safely is your responsibility.
• Food allergies and special diets. Tell us before the visit, and whenever anything changes.
• Put away cash, valuables and fragile items, and warn us about anything delicate, a nervous pet or an area not to touch.
• Safety. An adult must be at home during the visit. Our team does not look after children, and may refuse unsafe work, such as climbing ladders or mixing dangerous chemicals.
• Our Home Care and Home Cooking Professionals do the agreed work only: ask us for anything extra. Please treat them with respect.

7. If something goes wrong

• We carry out our services with reasonable care and skill.
• Tell us by WhatsApp or email as soon as you can, including about any damage you notice. You may also send us photos of it. We look into every complaint, and will always work with you to find the right solution.
• We are not responsible for damage that was already there, normal wear and tear, items already fragile or faulty, or unsuitable products you supplied.
• Nothing in these terms limits your rights under Mauritian consumer law, or our liability for injury caused by our negligence, or for fraud.

8. Your details and reviews

• We use your details only to provide your service. We never sell or share them, and never send marketing. You can ask to see or correct them at any time. Invoices and receipts are kept for 7 years, as the law requires. Our Privacy Policy explains the rest and is available on request.
• Reviews after a visit are optional and private: we never publish them, or your name, without your permission.

9. The legal part

• By booking, you confirm that you are 18 or over.
• The terms in force when your booking was confirmed are the ones that apply to it.
• Mauritian law applies, and the courts of Mauritius decide any dispute. If any part of these terms cannot be enforced, the rest still applies.

10. Using this website

You may use this website to find out about our services and to contact us. You agree not to:

• Submit false, misleading or fraudulent booking or quote requests.
• Use the forms to send abusive, threatening, obscene or unlawful content. Doing so may be an offence under the Information and Communication Technologies Act 2001.
• Attempt to gain unauthorised access to the website, its forms or the systems behind them, or to interfere with their normal operation. Doing so may be an offence under the Cybersecurity and Cybercrime Act 2021.
• Use automated tools to scrape, flood or overload the site.

We may refuse service to anyone who does these things, and we will report serious cases to the police.

We work hard to keep the site accurate and available, but we do not guarantee that it will be uninterrupted or error-free.

11. Website content and copyright

The text, photographs, logo and design of this website are owned by Helping YOU Ltd or used by us under licence, and are protected by the Copyright Act 2014. You may read, print and share pages for your own personal use. You may not copy, republish or use our content or our logo for commercial purposes without our written permission.

The photographs on this site are illustrations of the service and do not depict named members of our team.

12. Changes to these terms

We may update these terms as our services change. The current version is always at helpingyoultd.com/terms.html, with its date at the top of this page.

Contact us

• Helping YOU Ltd · BRN C26236495
• Email: contact@helpingyoultd.com
• WhatsApp: +230 5901 0996

See also our Privacy Policy.